Relate NI


[Download the Relate NI Case Study]

"Counsel360 has allowed us to fundamentally change the way we work, reducing laborious manual processes, improving management information and reporting and most importantly improving accessibility for our service users.

Ecom was excellent in supporting us through the implementation process and continue to be very approachable for our staff teams who were nervous about the introduction of new technology."





Business Services & Performance Manager, Relate NI




New Life Counselling


[Download the New Life Counselling Case Study]

"Ecom's approach to the project gave us the confidence that it would be delivered successfully meeting all the requirements. They also ensured that as any functional requirements changed during the project or during the testing stages, that these were accommodated and implemented without impacting the overall delivery schedule.

The team at Ecom have been fantastic, the new Counsel360 system has been delivered on time and to budget, our staff have embraced the new system and the benefits are already being realised."



Chief Executive, New Life Counselling



Nexus NI


[Download the Nexus NI Case Study]

"Nexus NI have been working with Ecom and using the Counselling Management System since 2014. Counsel360 has been very successful and had exceeded in our aims to be more efficient, to be web based and to provide a simple interface for non-IT staff to be able to use easily.

We continue to use Counsel360 in conjunction with Ecom to provide an IT system that fulfils our needs for an efficient booking system and accurate reporting."






Business Services Manager. Nexus NI

Performance

Counsel360 provides the tools to run an efficient counselling service, enabling you to spend less time on monotonous admin tasks and more time providing counselling to your clients.

Communication

All communications with the client are captured electronically and stored centrally. Fully accessible to all relevant parties in the client journey so actions are never missed and taken in a timely fashion.

Client Experience

With Counsel 360 your clients are fully immersed, they can complete a referral form online or at your premises using a mobile device. Clients should never miss an appointment with the SMS text reminder service and when slots become available be quickly notified of these.

Team Engagement

As all information is stored securely and centrally available to the relevant Counsellors and Admins, the team work collaboratively and collectively to provide the best journey of care for your clients.

Analysis & Insight

No wasted time spent with multiple spreadsheets and calculators when compiling monthly funder reports and monitoring statistics. Counsel360 outputs the reports you need at the touch of a button.