We provide the tools to help you run an effective counselling service, engage your clients with our easy-to-use platform allowing you to make a difference for your clients.
Coordinate your team with secure and controlled access to key client data, operational and financial information at the click of a button.
Quickly onboard your clients to ensure they are matched to the right counsellor and are fully engaged using the inbuilt online forms and assessments. Automated SMS alerts ensure appointments are never missed.
Coordinate the care of your clients and allow your team to work collaboratively to provide the best care for your clients.
The inbuilt evaluations module provides access to an assessments library, providing instant scoring and outcomes measurement results at the click of a button.
Monitor and track outcomes measures and progress throughout the Client Journey.
Counsel360 provides instant access to all the information you need…
Understand your service and business performance. Track utilisation, client journeys, finance & payments and critical reporting to funders and key stakeholders.
Our dedicated team will guide you step by step to get you up and running and provide focused Admin and Counsellor training to assist in the onboarding of your clients.
Access quick “how to” videos within the Counsel360 platform. Get your staff and counsellors up and running in no time!
Counsel360's Dashboard provides you with a clear overview of your counselling service.
At a glance, see how many new referrals have been submitted, this weeks upcoming appointments, any payments that are due, any contracts coming up for review plus you can use the quick links to book an appointment, schedule a supervisor visit etc.
You can simply insert a link on your website to allow your clients to complete the referral form online. The completed form is submitted directly into Counsel360 for verification and progressing by the booking team.
No more paper based referral forms, information captured once and once only.
Create referrals and manage waiting lists at the touch of a button, includes additional tools for booking appointments, adding clients to the waiting list, adding communication logs and accessing client information.
Counsel360 helps to reduce Did Not Attend rates (DNAs) with automatic text alerts sent out to remind clients in advance of their upcoming appointment.
Easy to use Global Calendar displays availability, appointments and supervisor visits in a simple colour coded format.
The calendar feature also includes additional functionality to view availability details, book appointments, see location, rooms and counsellor availability.
Quickly match your counsellor slots to client requirements.
As well as providing a comprehensive range of standard reports (fully exportable to CSV, Excel…) we also provide a bespoke report writing service that will give you the flexibility to tailor reporting to your specific requirements.
Track progress of your client’s journey from referral to initial assessment (AI) through Ongoing therapy to completion. Quickly view the Comms Log to view all communications associated with the client throughout their time with you.
This includes online session notes and any associated 3rd party correspondence and letters created as attachments in Counsel360 related to your clients.
Work seamlessly across all your devices from any location, at any time. Meaning staff and Counsellors can log into the system from their desktop, laptop, smartphone or tablet. Assuming they have an internet connection.
Counsel360 is completely web based and means there is no software to install on staff PCs or Counsellor’s laptops.
The system is cloud based and therefore you have no costly internal server expense or maintenance.
A complete audit trail of actions is available in the Counsel360 system.
Counsel360 can be installed in the cloud or on premise depending on your preference. Up to date, SQL server database technology combined with two factor authentication gives users peace of mind.
Head of Information Impact & Technology
Our hosting partner datacentre is certified to ISO 27001 security standards. Their security measures include: