Performance & Communication

We provide the tools to help you run an effective counselling service, engage your clients with our easy-to-use platform allowing you to make a difference for your clients.

Coordinate your team with secure and controlled access to key client data, operational and financial information at the click of a button.

Client Experience &
Team Engagement

Quickly onboard your clients to ensure they are matched to the right counsellor and are fully engaged using the inbuilt online forms and assessments. Automated SMS alerts ensure appointments are never missed.

Coordinate the care of your clients and allow your team to work collaboratively to provide the best care for your clients.

Outcomes Measures

The inbuilt evaluations module provides access to an assessments library, providing instant scoring and outcomes measurement results at the click of a button.

Monitor and track outcomes measures and progress throughout the Client Journey.

Analysis & Insight

Counsel360 provides instant access to all the information you need…

  • Dashboards & Quick Links
  • Client & Cases
  • Counsellor Info
  • Evaluations & Assessments
  • Finance & Reports
  • Understand your service and business performance. Track utilisation, client journeys, finance & payments and critical reporting to funders and key stakeholders.

    Onboarding & Training

    Our dedicated team will guide you step by step to get you up and running and provide focused Admin and Counsellor training to assist in the onboarding of your clients.

    Access quick “how to” videos within the Counsel360 platform. Get your staff and counsellors up and running in no time!

    Key Features

    Counsel360 provides the essential tools to deliver an efficient counselling service

    Dashboard & Quick Links

    Counsel360's Dashboard provides you with a clear overview of your counselling service.

    At a glance, see how many new referrals have been submitted, this weeks upcoming appointments, any payments that are due, any contracts coming up for review plus you can use the quick links to book an appointment, schedule a supervisor visit etc.

    Online Referrals & appointment bookings

    You can simply insert a link on your website to allow your clients to complete the referral form online. The completed form is submitted directly into Counsel360 for verification and progressing by the booking team.

    No more paper based referral forms, information captured once and once only.

    Appointment & Waiting List Management

    Create referrals and manage waiting lists at the touch of a button, includes additional tools for booking appointments, adding clients to the waiting list, adding communication logs and accessing client information.

    Counsel360 helps to reduce Did Not Attend rates (DNAs) with automatic text alerts sent out to remind clients in advance of their upcoming appointment.

    Global Calendar

    Easy to use Global Calendar displays availability, appointments and supervisor visits in a simple colour coded format.

    The calendar feature also includes additional functionality to view availability details, book appointments, see location, rooms and counsellor availability.

    Quickly match your counsellor slots to client requirements.


    As well as providing a comprehensive range of standard reports (fully exportable to CSV, Excel…) we also provide a bespoke report writing service that will give you the flexibility to tailor reporting to your specific requirements.


    Manage your Client Journey

    Track progress of your client’s journey from referral to initial assessment (AI) through Ongoing therapy to completion. Quickly view the Comms Log to view all communications associated with the client throughout their time with you.

    This includes online session notes and any associated 3rd party correspondence and letters created as attachments in Counsel360 related to your clients.


    Work seamlessly across all your devices from any location, at any time. Meaning staff and Counsellors can log into the system from their desktop, laptop, smartphone or tablet. Assuming they have an internet connection.

    Counsel360 is completely web based and means there is no software to install on staff PCs or Counsellor’s laptops.

    The system is cloud based and therefore you have no costly internal server expense or maintenance.

    Audit Trail & Security

    A complete audit trail of actions is available in the Counsel360 system.

    Counsel360 can be installed in the cloud or on premise depending on your preference. Up to date, SQL server database technology combined with two factor authentication gives users peace of mind.

    Counsel360 allows you to fundamentally change the way you work, so you spend less time on laborious administration and more time providing counselling sessions. The system empowers your team with controlled access, improves management information and reporting.

    • Counsel360 is browser based and device agnostic – extremely user friendly
    • Central Admin staff can access regional information and cover regional offices
    • Did Not Attend Rate reduction utilising SMS reminders
    • Reduced Administration Costs, able to provide more counselling sessions without increasing admin staff numbers
    • Counsellors can self-service, case notes are online, less paper work, easier management of their appointments/availability, manage supervisor visits
    • Dashboard Alerts
    • Reduced waiting lists
    • Referrals & Equal opportunity forms captured online or on a tablet in reception, no re-keying of information
    • Integration of room bookings & counsellor availability
    • Reduced time processing referrals
    • Comprehensive inbuilt reporting
    • Greater speed & efficiency matching client availability with appointment times
    • Improved customer service
    • Complete audit of client journey
    • Risk Reduction of legal challenge, adverse reputational incidents etc.

    Want to see more of Counsel360?

    We Work With Great Organizations...

    The Counsel360 team are always responsive to queries working quickly to meet the changes of our evolving needs. Over the years the evaluation & assessment functions for clients, management and government reporting have improved dramatically to meet our daily operational and clinical requirements.

    Maddy at The Spark

    Head of Information Impact & Technology

    Counsel360 has allowed us to fundamentally change the way we work, streamlining our processes and simplifying our day-to-day tasks, enabling a smooth transition from a paper-based to a digital solution.

    Lynn at North East Counselling Services

    Operations Director

    NexusNI have been working with Ecom and using a counselling management system since 2014. Counsel360 has been very successful and exceeded in our aims to be more efficient, to be web-based and to provide a simple interface for non-IT staff to be able to use easily. We continue to use Counsel360 in conjunction with Ecom to provide an IT system that fulfils our needs for an efficient booking system.

    Service Manager at Nexus NI

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    Counsel360… your secure platform for counselling

    Mental health data is sensitive so Counsel360 is built on a modern cloud infrastructure to ensure added security for clinicians and clients.

    Counsel 360

    Our Compliance Standards

    •   We comply with GDPR, The Data Protection Act 2018 (DPA 2018) and are registered with the ICO.
    •   We act as your authorised Data Processor while you retain full ownership as the Data Controller.
    •   We deploy industry-led encryption of data at rest and in transit.
    •   We use two-factor authentication to restrict access control.
    •   We regularly review the platform’s security to ensure that it remains effective and up to date.
    Counsel 360
    Counsel 360

    Datacentre and Hosting Security

    Our hosting partner datacentre is certified to ISO 27001 security standards. Their security measures include:

    •   Bit Defender antivirus/anti-malware software. Furthermore, the servers are safeguarded by an Enterprise Cisco ASA firewall, and access is restricted solely to VPN or whitelisted IPs.
    •   Physical access is secured using biometric access only.
    •   Regular training provided to all staff on detecting malware/ransomware through uSecure.
    •   Server access is granted only to 3rd Level Engineers with extensive experience in detecting and identifying malware.
    •   3rd Level Engineers utilise Macintosh computers to prevent 99% of all known malware.
    •   Remote connections do not, by default, enable drive sharing to avoid any potential local malware transmission to remote servers.
    •   Cyber Essentials Certified and registered with the ICO in London.
    Counsel 360
    Counsel 360
    Counsel 360

    Interested in finding our more…
    contact a member of our team today!